Make your return in 2 easy steps!
1. Login to your personal account
2. Go to "My Orders", click on "details". Make a return request and select the item to be returned.
Write down any defect or change you wish to make and click on "Send".
RIGHT OF WITHDRAWAL
1.1 In accordance with the provisions of articles 64 and following, as well as articles 52, 53 and 54 paragraph 1 of Legislative Decree 206/2005 (Consumer Code), the right of withdrawal consists in the Customer's right to withdraw from the Contract, returning the purchased Product / s with a refund of the cost of the product, excluding shipping costs.
1.2. To exercise the right of withdrawal should contact, directly on the RIGHT OF WITHDRAWAL this within the site contacts, within the period of 14 working days..
1.3. To exercise the right of withdrawal it is necessary to return the product / s purchased, in excellent condition, never used and with original labels not removed and receipt (MANDATORY) inside the package. The packaging of the products must be accurate, in a well-closed packaging box, in order to protect the original envelopes from damage, labels or labels. In the absence of such prerogatives, the right of withdrawal can not be exercised and the purchased Product (s) will be sent back to the customer with the relative charge of the shipping costs. IMPORTANT: Do not use the 'original' packaging of the Producer of the items to make the return, in this way the items could be damaged and in this case we will not be able to accept the return. You can still use the envelope or box with which we sent you the items, or any other cardboard box of the size useful to contain the product to be returned.
1.4. In case of impossibility to apply the right of withdrawal, as the goods do not reflect the conditions set out in point 3, MGMotoStore will send a communication to the customer, who will be required to respond, exposing their wishes via email to the email address, In lack of such communication and exceeded 30 days. from the date of receipt of the Withdrawal Form, the Mgmotostore may retain the goods and sell them again. It is the customer's obligation to ensure that the Mgmotostore receives the reply e-mail.
1.5. Products must be returned to the following address: M.G. MOTO, VIA DELLE CROCI, 27/29, 90139 PALERMO (PA) delivery time 9.00 - 18.00 excluding Saturday and public holidays. The refund of the purchase price or the eventual replacement of the Products will take place in about 5 days from receipt of the returned goods, subject to verification of the goods status shown in point 3.
1.6 For foreign shipments the return of the item, any change of the item is charged to the customer. In case of return, the amount will be refunded by deducting the shipping costs incurred by MGMotoStore for shipping the item.
1.7. The refund of the items purchased with the formula FREE SHIPPING will be calculated on the total amount of the Item / s returned to MGMotoStore. defaxing the shipping costs incurred by MGMotoStore for the outward journey of € 10 for Italy
1.8 In the event of a return for purchases made using the Scalapay payment method, € 10 will be retained for handling the file.